TSG Global experienced a notice incident on October 8, 2024 affecting SMPP and Local Inbound/Outbound SMS and 1 more component, lasting 4m. The incident has been resolved; the full update timeline is below.
Affected components
SMPPLocal Inbound/Outbound SMSUpstream Providers (DCAs, MNOs)
Update timeline
- identified Oct 08, 2024, 03:27 PM UTC
Customers may be experiencing some latency with SMS messages due to an Upstream Provider issue. Our Upstream Provider is addressing the root cause of these latencies, and their engineers are actively working on implementing a fix.
- identified Oct 08, 2024, 03:31 PM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 08, 2024, 03:31 PM UTC
This incident has been resolved.