TrustCloud experienced a major incident on July 25, 2023 affecting TrustCloud and TrustOps and 1 more component, lasting 2h 29m. The incident has been resolved; the full update timeline is below.
Affected components
TrustCloudTrustOpsTrustShareTrustRegister
Update timeline
- investigating Jul 25, 2023, 06:37 PM UTC
We are currently investigating this issue.
- investigating Jul 25, 2023, 06:37 PM UTC
We are continuing to investigate this issue.
- investigating Jul 25, 2023, 07:08 PM UTC
All TrustCloud services are currently unavailable. We are investigating to determine a course of remediation and will update this page as soon as we have more information.
- monitoring Jul 25, 2023, 08:06 PM UTC
We have implemented a mitigation for the outage, and are currently monitoring the situation. There may be some degraded performance as services return to normal.
- resolved Jul 25, 2023, 09:06 PM UTC
The issue has been resolved and all systems are functioning normally.