TrustCloud incident

Performance degradation

Major Resolved View vendor source →

TrustCloud experienced a major incident on November 20, 2024 affecting TrustCloud and TrustOps and 1 more component, lasting 4h 43m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2024, 03:07 PM UTC
Resolved
Nov 20, 2024, 07:50 PM UTC
Duration
4h 43m
Detected by Pingoru
Nov 20, 2024, 03:07 PM UTC

Affected components

TrustCloudTrustOpsTrustShareTrustRegister

Update timeline

  1. investigating Nov 20, 2024, 03:07 PM UTC

    We are currently aware of platform-wide performance degradation. We are currently investigating the issue.

  2. monitoring Nov 20, 2024, 05:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 20, 2024, 07:50 PM UTC

    This incident has been resolved.