TrustCloud incident

High latency

Notice Resolved View vendor source →

TrustCloud experienced a notice incident on December 18, 2024 affecting TrustCloud and TrustOps and 1 more component, lasting 3h 9m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2024, 04:45 PM UTC
Resolved
Dec 18, 2024, 07:55 PM UTC
Duration
3h 9m
Detected by Pingoru
Dec 18, 2024, 04:45 PM UTC

Affected components

TrustCloudTrustOpsTrustShareTrustRegister

Update timeline

  1. identified Dec 18, 2024, 04:45 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Dec 18, 2024, 05:16 PM UTC

    A fix for the issue has been created and is being tested at this time.

  3. monitoring Dec 18, 2024, 05:37 PM UTC

    We are no longer experiencing elevated latency on the site and are in the process of rolling out a fix to prevent this issue.

  4. monitoring Dec 18, 2024, 06:12 PM UTC

    We have released a fix for the root cause of this issue and are currently monitoring the fix.

  5. resolved Dec 18, 2024, 07:55 PM UTC

    This incident has been resolved.