TrustCloud incident

Generative features of GraphAI are currently unavailable

Notice Resolved View vendor source →

TrustCloud experienced a notice incident on January 30, 2025 affecting TrustShare, lasting 2h 20m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2025, 01:31 AM UTC
Resolved
Jan 30, 2025, 03:51 AM UTC
Duration
2h 20m
Detected by Pingoru
Jan 30, 2025, 01:31 AM UTC

Affected components

TrustShare

Update timeline

  1. investigating Jan 30, 2025, 01:31 AM UTC

    Currently the Generative AI features of GraphAI are failing so questionnaires are being completed without any generative answers.

  2. investigating Jan 30, 2025, 02:24 AM UTC

    The issue has been mitigated, investigation is continuing.

  3. identified Jan 30, 2025, 03:13 AM UTC

    The issue has been identified and we're testing a fix, based on the cause the system is stable and not at risk of further outages.

  4. identified Jan 30, 2025, 03:38 AM UTC

    The fix has been validated and we're working on releasing the fix.

  5. monitoring Jan 30, 2025, 03:50 AM UTC

    We've been monitoring the system while testing the fix and have verified that there is no risk of outage.

  6. resolved Jan 30, 2025, 03:51 AM UTC

    This incident has been resolved and steps have been taken to prevent this from reoccuring.