TrustCloud incident

Severe Performance Outage

Major Resolved View vendor source →

TrustCloud experienced a major incident on March 24, 2025 affecting TrustCloud and TrustOps and 1 more component, lasting 3h 48m. The incident has been resolved; the full update timeline is below.

Started
Mar 24, 2025, 07:08 PM UTC
Resolved
Mar 24, 2025, 10:57 PM UTC
Duration
3h 48m
Detected by Pingoru
Mar 24, 2025, 07:08 PM UTC

Affected components

TrustCloudTrustOpsTrustShareTrustRegister

Update timeline

  1. investigating Mar 24, 2025, 07:08 PM UTC

    We are currently aware of platform-wide performance degradation. We are currently investigating the issue.

  2. investigating Mar 24, 2025, 07:10 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 24, 2025, 07:40 PM UTC

    We are continuing to investigate this issue.

  4. resolved Mar 24, 2025, 10:57 PM UTC

    This incident has been resolved and steps have been taken to prevent this from reoccuring.