Trustbuilder incident

Preview environment instability

Major Resolved View vendor source →

Trustbuilder experienced a major incident on February 9, 2024 affecting TrustBuilder.io Preview, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Feb 09, 2024, 03:44 PM UTC
Resolved
Feb 09, 2024, 04:50 PM UTC
Duration
1h 6m
Detected by Pingoru
Feb 09, 2024, 03:44 PM UTC

Affected components

TrustBuilder.io Preview

Update timeline

  1. investigating Feb 09, 2024, 03:44 PM UTC

    We actually have instability on the preview environment. Investigation in progress.

  2. monitoring Feb 09, 2024, 04:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Feb 09, 2024, 04:50 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 09, 2024, 04:50 PM UTC

    During a recent performance evaluation, we identified a network bottleneck that was impacting our database connections and leading to performance issues. We have since addressed and resolved the problem.