TrueContext incident

Issue with our upstream provider

Minor Resolved View vendor source →

TrueContext experienced a minor incident on October 20, 2025 affecting Admin Console and Form Builder and 1 more component, lasting 3h 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 07:15 AM UTC
Resolved
Oct 20, 2025, 10:29 AM UTC
Duration
3h 14m
Detected by Pingoru
Oct 20, 2025, 07:15 AM UTC

Affected components

Admin ConsoleForm BuilderMobile App CommunicationsSubmission ProcessingDocument GenerationScheduled JobsCustomer Feedback FormsAdvanced AnalyticsPublic REST API

Update timeline

  1. identified Oct 20, 2025, 09:44 AM UTC

    An upstream provider, Amazon Web Services, is currently experiencing an issue. Degraded performance is occurring across the TrueContext platform. We are working continuously to bring the service back to fully operational status.

  2. monitoring Oct 20, 2025, 10:06 AM UTC

    The TrueContext service is fully recovered and operational again. We will continue to monitor in case of any changes.

  3. resolved Oct 20, 2025, 10:29 AM UTC

    This incident has been resolved.