Trucker Path incident

Truckerpath App minor malfunction - Searching service malfunction

Minor Resolved View vendor source →

Trucker Path experienced a minor incident on October 12, 2022 affecting Trucker Path Mobile App, lasting 2h 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2022, 09:30 PM UTC
Resolved
Oct 12, 2022, 11:45 PM UTC
Duration
2h 14m
Detected by Pingoru
Oct 12, 2022, 09:30 PM UTC

Affected components

Trucker Path Mobile App

Update timeline

  1. investigating Oct 14, 2022, 03:19 AM UTC

    Monitoring systems detected high usage of searching service. Our engineer were noticed and started investigating.

  2. investigating Oct 14, 2022, 03:20 AM UTC

    We received customer report from customer service about user unable to search in app

  3. identified Oct 14, 2022, 03:21 AM UTC

    We are experiencing degraded performance in searching service. Our engineers are working to resolve the issue. Update will be provided 30 minutes once more information is available.

  4. identified Oct 14, 2022, 03:21 AM UTC

    We are experiencing degraded performance in searching service. Our engineers are working to resolve the issue. Update will be provided 30 minutes once more information is available.

  5. monitoring Oct 14, 2022, 03:22 AM UTC

    Monitoring systems showed alert was recovered

  6. resolved Oct 14, 2022, 03:22 AM UTC

    Incident was solved and this was confirmed by our customer service.