Trucker Path experienced a notice incident on August 21, 2023 affecting Trucker Path Mobile App, lasting 11h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 22, 2023, 02:42 AM UTC
Some users have reported that our maps are failing to load. Our engineering team has been notified and is currently investigating the matter.
- identified Aug 22, 2023, 02:43 AM UTC
Our engineers were noticed that users were not able to load map. We are investigating.
- identified Aug 22, 2023, 02:47 AM UTC
We have identified that our HERE SDK maps have been updated, and users will need to download the new maps.
- identified Aug 22, 2023, 02:47 AM UTC
If you encounter issues with map loading, you can try uninstalling and reinstalling the application. Our engineers are currently working on resolving this matter promptly.
- resolved Aug 22, 2023, 05:51 AM UTC
The issue has been resolved. Users can resolve the problem by reinstalling the app. If there are any further concerns, please contact customer service for assistance.