Trolley incident

API Outage

Critical Resolved View vendor source →

Trolley experienced a critical incident on May 24, 2020 affecting Trolley API, lasting 2h. The incident has been resolved; the full update timeline is below.

Started
May 24, 2020, 11:30 AM UTC
Resolved
May 24, 2020, 01:31 PM UTC
Duration
2h
Detected by Pingoru
May 24, 2020, 11:30 AM UTC

Affected components

Trolley API

Update timeline

  1. investigating May 24, 2020, 11:30 AM UTC

    We are currently investigating this issue.

  2. investigating May 24, 2020, 12:48 PM UTC

    We have identified an issue with our primary database and currently resolving.

  3. investigating May 24, 2020, 01:30 PM UTC

    We are continuing to investigate this issue.

  4. resolved May 24, 2020, 01:31 PM UTC

    We have resolved the issue. Root cause a database update caused an general database unavailability.