Trolley incident

Two Factor Authentication via SMS impacted for some merchants

Minor Resolved View vendor source →

Trolley experienced a minor incident on October 7, 2022 affecting Trolley Dashboard, lasting 2d 18h. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2022, 07:09 PM UTC
Resolved
Oct 10, 2022, 02:00 PM UTC
Duration
2d 18h
Detected by Pingoru
Oct 07, 2022, 07:09 PM UTC

Affected components

Trolley Dashboard

Update timeline

  1. monitoring Oct 07, 2022, 07:09 PM UTC

    Some of our users are facing issues with 2 Factor Authentication via SMS, where the SMS with the Trolley Authentication code doesn't arrive. This is affecting merchant's ability to log into the Dashboard. Other Dashboard features are not impacted. If you use any OTP methods other than SMS, you shouldn't be facing any issues. The issue is due to partner systems, and is not caused by Trolley systems. We're continuing to monitor the situation and will update this status as soon as we have one. Thanks, Trolley Team

  2. resolved Oct 10, 2022, 02:00 PM UTC

    The issue has been patch by our provider and no longer is impacting our systems.