Trolley incident

Outage: Payments of US-Based Merchants are being rejected

Critical Resolved View vendor source →

Trolley experienced a critical incident on December 6, 2022 affecting United States of America, lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2022, 03:52 PM UTC
Resolved
Dec 06, 2022, 05:15 PM UTC
Duration
1h 22m
Detected by Pingoru
Dec 06, 2022, 03:52 PM UTC

Affected components

United States of America

Update timeline

  1. investigating Dec 06, 2022, 03:52 PM UTC

    Our bank partner for US-based Merchants is experiencing an outage, causing a temporary interruption in sending payments. All payments being sent by US-based Merchants are currently being rejected with the error message “failed to generate quote”. The bank partner is working to resolve this issue. Further updates will be provided soon as service is restored.

  2. resolved Dec 06, 2022, 05:15 PM UTC

    The bank partner issue should now be resolved. Please refresh pending payment Batches, and re-try. If you experience any further issues, please reach out to [email protected]