Trolley incident
Delayed payments for US Merchant banking network
Trolley experienced a notice incident on February 2, 2023 affecting Albania and Algeria and 1 more component, lasting 2h 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Feb 02, 2023, 10:42 PM UTC
Our partner that powers our US-based merchants has been down and is currently working on a patch. A fix is expected late this evening (EST) after which all currently processing transactions will be processed. We'll keep this thread updated as this issue is resolved. If there are any further questions or concerns, please reach out to [email protected].
- resolved Feb 03, 2023, 01:30 AM UTC
The issue has been resolved by our banking partner and thus we have seen payments that were processing get processed. If you notice further issues or have any questions please reach out to us at [email protected].