Trolley experienced a minor incident on August 31, 2023 affecting Trolley Dashboard, lasting 15h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 31, 2023, 12:02 AM UTC
We are currently investigating an issue preventing some merchants from manually sending emails to recipients via the Merchant Dashboard. The affected merchants are not able to validate the DNS settings from within the Dashboard. As of now automated emails do not seem to be affected. We’re continuing to investigate this issue and will provide an update to this incident as soon as it is resolved. Thank you for your patience.
- monitoring Aug 31, 2023, 02:11 AM UTC
The incident is now resolved. Our triage identified an issue with our email delivery partner. They were working through an incident themselves which impacted us and has since been confirmed to be resolved.
- resolved Aug 31, 2023, 03:09 PM UTC
This incident has been resolved.