Trolley experienced a notice incident on September 27, 2023, lasting 6d 3h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 27, 2023, 03:29 PM UTC
Some of our weekly TIN matching batch failed due to an issue with the IRS's TIN matching service. You may notice some TINs are still in "New" status that were submitted within the last week. We are working to resolve the issue with the IRS and will provide updates as we learn more. Apologies for the inconvenience.
- investigating Sep 28, 2023, 01:17 AM UTC
The issue has been escalated with the IRS. Their response time aligns with our regular Tuesday TIN match batch, next Tuesday October 3rd. We will attempt to process the TINs that we were unable to match this week in next week's batch.
- resolved Oct 03, 2023, 06:36 PM UTC
All uploaded TINs were successfully checked today, and the resulting statuses should be reflected in your Trolley dashboard.