Trolley incident

Errors syncing data from ERPs

Minor Resolved View vendor source →

Trolley experienced a minor incident on October 5, 2023 affecting Trolley Dashboard, lasting 15h 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 05, 2023, 01:51 AM UTC
Resolved
Oct 05, 2023, 05:11 PM UTC
Duration
15h 19m
Detected by Pingoru
Oct 05, 2023, 01:51 AM UTC

Affected components

Trolley Dashboard

Update timeline

  1. identified Oct 05, 2023, 01:51 AM UTC

    Some merchants are experiencing errors fetching data from their connected ERP systems into their Trolley merchant dashboard. We have identified the issue and are in progress resolving it. We'll update this incident as the patch is deployed. Apologies for any inconvenience this may cause.

  2. resolved Oct 05, 2023, 05:11 PM UTC

    The data between Trolley and the connected ERP system has been successfully synced. All errors in fetching and reconciling data have been resolved.