Trolley incident

Increased Processing Time for US Customers

Minor Resolved View vendor source →

Trolley experienced a minor incident on October 31, 2024 affecting Albania and Algeria and 1 more component, lasting 7h 15m. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2024, 05:15 PM UTC
Resolved
Nov 01, 2024, 12:31 AM UTC
Duration
7h 15m
Detected by Pingoru
Oct 31, 2024, 05:15 PM UTC

Affected components

AlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntigua & BarbudaArgentinaArmeniaAruba

Update timeline

  1. identified Oct 31, 2024, 05:15 PM UTC

    Payments for our US Customers are processing slowly due to an increase in response time from one of our bank partner's APIs. We are actively working with them to resolve the issue. Processing times will be extended until this is resolved, and we'll post updates here when we have them. Thank you for your patience.

  2. resolved Nov 01, 2024, 12:31 AM UTC

    This incident has been resolved.