Trolley experienced a major incident on December 3, 2024 affecting Trolley Dashboard and Trolley Widget and 1 more component, lasting 1h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 03, 2024, 03:09 PM UTC
We are currently experiencing a partial service outage that is causing errors for all customers using our APIs, Dashboard, Widget, and Portal. Batches, and many other operations are intermittently failing. We are investigating and will provide updates as we make progress.
- monitoring Dec 03, 2024, 04:20 PM UTC
We have identified the issue and pushed a fix to production which seems to have resolved the errors we were previously seeing. We are continuing to monitor and perform tests to ensure everything is back to normal.
- resolved Dec 03, 2024, 04:57 PM UTC
After monitoring, we've confirmed the issues are resolved. Apologies to all effected merchants. We will share a post-mortem for this incident, and directly follow up with Merchants who must take any actions as a result of the errors.