Trolley experienced a major incident on June 6, 2025 affecting Trolley Widget and Trolley Portal, lasting 2d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 06, 2025, 06:57 PM UTC
We are currently experiencing an issue with one of our vendors that validates banking information during recipient onboarding. This is preventing the saving of bank details in the Widget, Portal, and Merchant Dashboard. We are working to resolve ASAP and will post updates here as we have them. We apologize for any disruption this has caused.
- monitoring Jun 09, 2025, 08:52 AM UTC
The issue with our vendor has been resolved and we're seeing bank detail validations return successful responses once again. We'll continue to monitor over the next few hours to ensure everything is working as expected.
- resolved Jun 09, 2025, 10:06 AM UTC
We've observed a full recovery of our bank validation services. Everything should be back to normal. Thanks for your patience over the weekend.