Trolley experienced a notice incident on August 13, 2025 affecting Trolley API, lasting 4h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 13, 2025, 04:40 PM UTC
We are currently experiencing delays in the delivery of email and webhook notifications across our platform. Impact: 1. All email notifications are delayed 2. All webhook deliveries are delayed Our engineering team is actively investigating the root cause and implementing a fix. We apologize for any inconvenience and appreciate your patience as we work to restore full service.
- monitoring Aug 13, 2025, 07:09 PM UTC
A fix has been successfully deployed and we are seeing service restoration. ✅ Email notifications: Fully restored and operating normally ⚠️ Webhook notifications: Processing resumed but experiencing delays as the system works through the backlog Delivery times will return to normal as we clear the accumulated backlog. No action required from customers - all queued notifications will be delivered.
- resolved Aug 13, 2025, 08:57 PM UTC
All email and webhook notification services have been fully restored to normal operation. ✅ Email notifications: Fully operational ✅ Webhook notifications: Fully operational ✅ 97% of impacted notifcations ( email + webhook) have been successfully delivered 🔄 Remaining 3% (webhooks) are currently being processed All new webhook events are being delivered with normal timing. Our team continues monitoring the final queue processing to ensure smooth completion. No customer action required. Thank you for your patience during this service interruption.