Trolley experienced a minor incident on August 21, 2025 affecting Mexico, lasting 3d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 21, 2025, 06:35 PM UTC
Our banking partner that provides the route for MXN to Mexico is having an outage of this route. At the moment, Canada and UK Merchants will see MXN payments to Mexico fail. We are actively working with our other banking partners to find a solution to this, and we'll provide updates here as we have them them. Please reach out to support if you have any questions in the mean time.
- resolved Aug 25, 2025, 11:37 AM UTC
We have resolved the issues with our Mexico route. In addition to this we've been able to upgrade the route from a Wire route to an IACH route, which should result is cheaper, faster payments to Mexico. Please reach out to support if you have any questions.