Trolley experienced a minor incident on August 21, 2025 affecting Mexico, lasting 5d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Mexico
Update timeline
- identified Aug 21, 2025, 06:38 PM UTC
Our banking partner that provides the route for MXN to Mexico is having an outage of this route. At the moment, EU Merchants will see MXN payments to Mexico fail. We are actively working with our other banking partners to find a solution to this, and we'll provide updates here as we have them them. Please reach out to support if you have any questions in the mean time.
- resolved Aug 27, 2025, 01:36 PM UTC
Our partner for the MXN route to Mexico continues to work on finding a new MXN route. For now, we're resolving this incident and we recommend that customers reach out to support to have wires to Mexico enabled.