Trolley incident

Payout Processing Delays

Minor Resolved View vendor source →

Trolley experienced a minor incident on September 2, 2025 affecting Trolley Dashboard and Trolley API, lasting 3h 18m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2025, 04:02 PM UTC
Resolved
Sep 02, 2025, 07:20 PM UTC
Duration
3h 18m
Detected by Pingoru
Sep 02, 2025, 04:02 PM UTC

Affected components

Trolley DashboardTrolley API

Update timeline

  1. investigating Sep 02, 2025, 04:02 PM UTC

    We're currently investigating an issue that is causing payouts to have delayed processing times of 1h+. We'll keep you updated as we learn more and are able to resolve.

  2. monitoring Sep 02, 2025, 04:59 PM UTC

    We have deployed a fix. Our system is picking back up to normal pace. The delays are expected to be reduced. We will continue to monitor. Please reach out to support if you're still encountering any issues.

  3. resolved Sep 02, 2025, 07:20 PM UTC

    All systems are operating as expected again. Apologies for any trouble this caused.