Trolley incident

Route Unavailability - Canada, UK, Australia Merchants

Major Resolved View vendor source →

Trolley experienced a major incident on September 17, 2025 affecting Trolley Dashboard and Trolley API, lasting 1d 12h. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2025, 05:32 AM UTC
Resolved
Sep 18, 2025, 05:51 PM UTC
Duration
1d 12h
Detected by Pingoru
Sep 17, 2025, 05:32 AM UTC

Affected components

Trolley DashboardTrolley API

Update timeline

  1. identified Sep 17, 2025, 05:32 AM UTC

    We are currently experiencing an outage in a portion of our bank payout network due to a failed maintenance procedure from one of our bank partners. We are urgently escalating with them and will update ASAP. If you are getting quote errors from Batches, it's recommend that you use the "Accept Invalid Payments" batch mode, so that you can process batches and only the effected payment will fail.

  2. monitoring Sep 17, 2025, 09:39 PM UTC

    We have confirmed the outage has been resolved. We'll continue monitoring and mark this resolved soon if no continued issues.

  3. resolved Sep 18, 2025, 05:51 PM UTC

    We haven't seen additional issues since the fix was applied and we shifted to monitoring Updated to resolved.