Trolley experienced a major incident on October 20, 2025 affecting Trolley Widget and Trolley Portal, lasting 18h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 20, 2025, 07:55 PM UTC
We are currently experiencing an issue with one of our verification vendors due to the AWS outage. This prevents recipients from being onboarded in countries such as India, China, Korea, and Japan. We apologize for any disruption this has caused and will continue to post updates here as we have them.
- monitoring Oct 20, 2025, 11:01 PM UTC
Our verification systems have come back online and all recipient verifications should be back to normal. Please reach out via normal support channels if there are any further issues. We apologize for the disruption this may have caused.
- resolved Oct 21, 2025, 02:21 PM UTC
We have resolved this issue with our vendors and all recipient verifications should be back to normal. Please reach out via normal support channels if there are any further issues. We apologize for the disruption this may have caused and thanks for bearing with us!