Trolley experienced a major incident on July 9, 2026 affecting Albania and Albania and 1 more component, lasting 12h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 09, 2026, 07:53 PM UTC
We are currently investigating an issue where batches are stuck in initiating or quoting status. We expect all batches to process successfully, but please expect delays. We are working to identify the issue as quickly as possible and will provide an update as soon as we can.
- investigating Jul 09, 2026, 08:04 PM UTC
We are continuing to investigate this issue.
- investigating Jul 09, 2026, 08:05 PM UTC
This partial outage effects all bank transfers for most merchants. We are continuing to investigate and will update you when we know more.
- monitoring Jul 09, 2026, 09:34 PM UTC
A fix has been implemented, and we are seeing batches successfully continue to process. We are monitoring to ensure everything continues to operate normally. Thank you for your patience while investigated and implemented a resolution.
- resolved Jul 10, 2026, 09:00 AM UTC
All systems are back to normal, thanks again for your patience, and apologies for any disruption.