TRMNL incident

Server timeouts leading to device boot looping

Major Resolved View vendor source →

TRMNL experienced a major incident on June 5, 2025 affecting Display API, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Jun 05, 2025, 11:58 PM UTC
Resolved
Jun 06, 2025, 12:34 AM UTC
Duration
36m
Detected by Pingoru
Jun 05, 2025, 11:58 PM UTC

Affected components

Display API

Update timeline

  1. investigating Jun 05, 2025, 11:58 PM UTC

    Investigating, will share more details soon.

  2. investigating Jun 05, 2025, 11:58 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 06, 2025, 12:34 AM UTC

    Still figuring out the cause, but increased latency on our API servers led to repeated timeouts. If your device is not already showing content again, turn it off for 10 seconds to clear the board's buffer and then back on.

  4. resolved Jun 06, 2025, 12:34 AM UTC

    This incident has been resolved.