Trimble MEP incident

Major outage EU

Major Resolved View vendor source →

Trimble MEP experienced a major incident on June 8, 2021 affecting Authentication and Application and 1 more component, lasting 47m. The incident has been resolved; the full update timeline is below.

Started
Jun 08, 2021, 07:22 AM UTC
Resolved
Jun 08, 2021, 08:09 AM UTC
Duration
47m
Detected by Pingoru
Jun 08, 2021, 07:22 AM UTC

Affected components

AuthenticationApplicationBuilding DatavPricer ServiceAccountMEPcontent WebsiteAuthorizationTBC Analytics - PortalAccountManagementServiceAutomator

Update timeline

  1. investigating Jun 08, 2021, 07:22 AM UTC

    We are currently investigating this issue.

  2. investigating Jun 08, 2021, 07:44 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 08, 2021, 07:52 AM UTC

    We are experiencing a temporary performance degradation or outage for your Trimble MEP product. Our engineering team is working hard to resolve the issue. Please monitor https://www.trimblemep.cloud/ for updates on availability. We apologize for the inconvenience. We will notify you as soon as the issue has been resolved and access to your Trimble MEP product has been restored. Thank You, MEP SupportOps

  4. resolved Jun 08, 2021, 08:09 AM UTC

    The issue with your Trimble MEP product has been resolved. If you have any questions, please feel free to contact our support team at [email protected]. As a reminder, you can always see the up-to-date status of all Trimble MEP products at https://www.trimblemep.cloud/. We again apologize for the inconvenience. Thank You, MEP SupportOps