Trimble MEP incident

AutoBid license service outage.

Notice Resolved View vendor source →

Trimble MEP experienced a notice incident on September 3, 2021 affecting EMS, lasting 2h 53m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2021, 05:47 PM UTC
Resolved
Sep 03, 2021, 08:40 PM UTC
Duration
2h 53m
Detected by Pingoru
Sep 03, 2021, 05:47 PM UTC

Affected components

EMS

Update timeline

  1. investigating Sep 03, 2021, 05:47 PM UTC

    Trimble license service outage. Some users may be experiencing trouble when accessing their product. Our engineering team is working hard to resolve the issue. Please monitor https://www.trimblemep.cloud/ for updates on availability. We apologize for the inconvenience. We will send an additional update in 15 minutes. Thank You, MEP SupportOps

  2. identified Sep 03, 2021, 06:22 PM UTC

    Our engineering team is responding to alerts and investigating a disruption in Trimble licensing service due to an issue with a third party service provider. We sincerely apologize for the service interruption, and will provide an update soon about the progress of a resolution to this issue. Please monitor https://www.trimblemep.cloud/ for updates on availability. Thank You, MEP SupportOps

  3. monitoring Sep 03, 2021, 06:57 PM UTC

    Our engineering team reports that the third party service is now operational. The license system is functioning properly and access to the products should be available. We will continue to monitor the systems and send a verification message when resolved We apologize for the inconvenience. Please monitor https://www.trimblemep.cloud/ for updates on availability. Thank You, MEP SupportOps

  4. investigating Sep 03, 2021, 07:24 PM UTC

    AutoBid license service outage. Some AutoBid users may be experiencing trouble when accessing their product. Our engineering team is working hard to resolve the issue. Please monitor https://www.trimblemep.cloud/ for updates on availability. We apologize for the inconvenience. We will send an additional update soon. Thank You, MEP SupportOps

  5. monitoring Sep 03, 2021, 07:49 PM UTC

    Our engineering team reports that the third party service is now operational. The AutoBid license system is functioning properly and access to the products should be available. We will continue to monitor the systems. We apologize for the inconvenience. Please monitor https://www.trimblemep.cloud/ for updates on availability. Thank You, MEP SupportOps

  6. resolved Sep 03, 2021, 08:40 PM UTC

    This incident has been resolved. We apologize for the inconvenience. Please monitor https://www.trimblemep.cloud/ for updates on availability. Thank You, MEP SupportOps