Trimble MEP incident

Service disruption with Trimble EMS Licensing System

Trimble MEP experienced a critical incident on September 15, 2021 affecting EMS, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started: Sep 15, 2021, 03:07 PM UTC
Resolved: Sep 15, 2021, 04:49 PM UTC
Duration: 1h 41m
Detected by Pingoru: Sep 15, 2021, 03:07 PM UTC

Affected components

EMS

Update timeline

investigating Sep 15, 2021, 03:07 PM UTC

We are currently experiencing a service disruption for the Trimble EMS Licensing System. Some users may experience a problem accessing the system. Our Engineering team is working to identify the root cause and implement a solution. Please monitor https://www.trimblemep.cloud/ for updates on availability. We apologize for the inconvenience. We will send an additional update in 15 minutes. Thank You, MEP SupportOps
monitoring Sep 15, 2021, 03:57 PM UTC

A fix has been implemented by our engineering teams. They will continue to monitor the system performance as access to the systems is restored. Please monitor https://www.trimblemep.cloud/ for updates on availability. We apologize for the inconvenience. We will send an additional update in 15 minutes. Thank You, MEP SupportOps
resolved Sep 15, 2021, 04:49 PM UTC

The Trimble EMS Licensing issue has been resolved. Our engineering team will continue to monitor the systems. Please monitor https://www.trimblemep.cloud/ for updates on availability. We apologize for the inconvenience. Thank You, MEP SupportOps