Trimble MEP experienced a notice incident on September 28, 2022 affecting Authentication and Application and 1 more component, lasting 4h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 28, 2022, 05:14 PM UTC
We are currently experiencing a service disruption for the Trimble ID authentication system. Users will experience issues logging into your Trimble product. Our Engineering team is working to identify the root cause and implement a solution. Please monitor https://status.trimblecloud.com/ for more information. We apologize for the inconvenience. We will send additional updates out soon. Thank you. MEP SupportOps
- identified Sep 28, 2022, 05:53 PM UTC
The issue has been identified as an outage with a third-party vendor. We are actively monitoring the issue with that vendor and will work to get you back online as soon as possible. Remember that you can get up-to-the-minute status information at https://status.trimblecloud.com/ Again, we apologize for the inconvenience. Thank you, MEP Support Ops
- identified Sep 28, 2022, 08:07 PM UTC
The third-party vendor has identified the root cause of the outage and is progressively working to resolve the issue. Users may continue to experience service disruption for the next several hours. Remember that you can get up-to-the-minute status information at https://status.trimblecloud.com/ Again, we apologize for the inconvenience. Thank you, MEP Support Ops
- monitoring Sep 28, 2022, 09:09 PM UTC
A fix has been implemented by the third-party vendor. We will continue to monitor the system performance as access to the systems is restored. Please monitor https://status.trimblecloud.com/ for updates on availability. We apologize for the inconvenience. We will send an additional update soon. Thank You, MEP Support Ops
- resolved Sep 28, 2022, 09:25 PM UTC
The issue with your Trimble MEP product has been resolved. We will continue to monitor the systems performance. If you have any questions, please feel free to contact our support team at [email protected]. As a reminder, you can always see the up-to-date status of all Trimble MEP products at https://status.trimblecloud.com/ We again apologize for the inconvenience. Thank You, MEP Support Ops