Trimble MEP experienced a notice incident on April 6, 2023 affecting Application, lasting 5h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 06, 2023, 03:35 PM UTC
We are experiencing a performance degradation for your Trimble MEP product. Some Users may be experiencing issues with Resolving their takeoffs. Our engineering team is working hard to resolve the issue. Please monitor https://www.trimblemep.cloud/ for updates on availability. We apologize for the inconvenience. We will notify you as soon as the issue has been resolved and access to your Trimble MEP product has been restored. Thank You, MEP SupportOps
- identified Apr 06, 2023, 03:51 PM UTC
We have identified the issue with your Trimble MEP product. We are working hard to get you back online as soon as possible. Remember that you can get up-to-the-minute status information at https://www.trimblemep.cloud. Again, we apologize for the inconvenience. Thank You, MEP SupportOps
- monitoring Apr 06, 2023, 04:01 PM UTC
The issue with your Trimble MEP product has been resolved. We will continue to monitor the systems performance. If you have any questions, please feel free to contact our support team at [email protected]. As a reminder, you can always see the up-to-date status of all Trimble MEP products at https://www.trimblemep.cloud/. We again apologize for the inconvenience. Thank You, MEP SupportOps
- monitoring Apr 06, 2023, 04:31 PM UTC
We are continuing to monitor the systems performance. As a reminder, you can always see the up-to-date status of all Trimble MEP products at https://www.trimblemep.cloud/. We again apologize for the inconvenience. Thank You, MEP SupportOps
- investigating Apr 06, 2023, 04:45 PM UTC
We are again experiencing a performance degradation for your Trimble MEP product. Some Users may be experiencing issues with Resolving their takeoffs. Our engineering team is working hard to resolve the issue. Please monitor https://www.trimblemep.cloud/ for updates on availability. We apologize for the inconvenience. We will notify you as soon as the issue has been resolved and access to your Trimble MEP product has been restored. Thank You, MEP SupportOps
- investigating Apr 06, 2023, 06:37 PM UTC
We are experiencing a performance degradation for your Trimble MEP product. Some Users may be experiencing issues with Resolving their takeoffs. Our engineering team is working hard to resolve the issue. Please monitor https://www.trimblemep.cloud/ for updates on availability. We apologize for the inconvenience. We will notify you as soon as the issue has been resolved and access to your Trimble MEP product has been restored. Thank You, MEP SupportOps
- identified Apr 06, 2023, 07:21 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 06, 2023, 07:36 PM UTC
The issue with your Trimble MEP product has been resolved. We will continue to monitor the systems performance. If you have any questions, please feel free to contact our support team at [email protected]. As a reminder, you can always see the up-to-date status of all Trimble MEP products at https://www.trimblemep.cloud/. We again apologize for the inconvenience. Thank You, MEP SupportOps
- resolved Apr 06, 2023, 09:16 PM UTC
The issue with your Trimble MEP product has been resolved. If you have any questions, please feel free to contact our support team at [email protected]. As a reminder, you can always see the up-to-date status of all Trimble MEP products at https://www.trimblemep.cloud/. We again apologize for the inconvenience.