Trimble MEP incident

Major outage EU

Notice Resolved View vendor source →

Trimble MEP experienced a notice incident on June 8, 2021 affecting Electrical Calculation Backend and Ventilation Concept EU and 1 more component, lasting 4h 27m. The incident has been resolved; the full update timeline is below.

Started
Jun 08, 2021, 08:12 AM UTC
Resolved
Jun 08, 2021, 12:39 PM UTC
Duration
4h 27m
Detected by Pingoru
Jun 08, 2021, 08:12 AM UTC

Affected components

Electrical Calculation BackendVentilation Concept EUAnnotationServiceGraph BackendApplicationSettingsGraph CostGraph ServiceCloseoutContactsDrawing

Update timeline

  1. investigating Jun 08, 2021, 08:12 AM UTC

    We are currently investigating this issue.

  2. identified Jun 08, 2021, 09:50 AM UTC

    We are continuing to investigate the issue with your Trimble MEP product. We are working hard to get you back online as soon as possible. Remember that you can get up-to-the-minute status information at https://www.trimblemep.cloud. Again, we apologize for the inconvenience. Thank You, MEP SupportOps

  3. monitoring Jun 08, 2021, 11:07 AM UTC

    A fix has been implemented and we are monitoring the results. We apologize for the inconvenience. We will send an additional update soon. Thank You, MEP SupportOps

  4. resolved Jun 08, 2021, 12:39 PM UTC

    The issue with your Trimble MEP product has been resolved. Remember that you can get up-to-the-minute status information at https://www.trimblemep.cloud. Again, we apologize for the inconvenience. Thank You, MEP SupportOps