Trimble MEP incident
LMP - Autobid customers with pooled licensing
Trimble MEP experienced a notice incident on April 8, 2022 affecting Autobid pooled users, lasting 4d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 08, 2022, 04:59 PM UTC
The LMP is currently not working for customers who have pooled license products. Your users will still be able to use their Trimble MEP products with pooled licenses, but you cannot add or remove users from your account, assign licenses to users, manage your pools, or sign users out of their pooled license products. We apologize for the inconvenience and are working diligently to resolve the issue. If you have any questions, please contact the MEP Support Team at [email protected]. Thanks for your patience and understanding, The Trimble Team
- identified Apr 12, 2022, 02:47 PM UTC
Some AutoBid and LMP users may be experiencing a temporary access outage due to a third party service provider preventing some users from logging into the application. Our engineering team is currently working with the provider to resolve the issue. Please monitor https://www.trimblemep.cloud/ for updates on availability We will post additional updates as we have more information. Thank You MEP Support Ops
- resolved Apr 12, 2022, 09:04 PM UTC
The issue with your Trimble MEP service has now been resolved. If you have any questions, please feel free to contact our support team at [email protected]. We again apologize for the inconvenience. Thank You, The Trimble Team