Trimble MEP experienced a notice incident on June 13, 2023 affecting AnnotationService and AnnotationStylesService and 1 more component, lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 13, 2023, 08:54 PM UTC
We are monitoring an AWS outage that is affecting the performance of our LiveCount Cloud product.
- investigating Jun 13, 2023, 09:07 PM UTC
We are continuing to investigate this issue.
- investigating Jun 13, 2023, 09:35 PM UTC
AWS is reporting that most of its services are fully recovered, and they're continuing to work to recover all services fully. We are continuing to monitor the situation closely. We will provide you with another update in 30 minutes.
- resolved Jun 13, 2023, 10:38 PM UTC
The issue with AWS services has been resolved, and as a result, LiveCount Cloud performance has been restored. We apologize for the inconvenience. Thank You, MEP SupportOps