Trimble Connect incident
Trimble Connect Incident - Processing Service Delay - 3D Model Conversion - December 10 2025, 17:47 UTC
Trimble Connect experienced a major incident on December 10, 2025 affecting Processing Service (North America) and Processing Service (Europe) and 1 more component, lasting 23h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Dec 10, 2025, 05:47 PM UTC
We are seeing delays in the Trimble Connect Processing Service, which is responsible for uploaded 3D model conversions and are currently investigating the issue.
- investigating Dec 10, 2025, 05:47 PM UTC
We are seeing delays in the Trimble Connect Processing Service, which is responsible for uploaded 3D model conversions and are currently investigating the issue.
- monitoring Dec 10, 2025, 11:13 PM UTC
A fix has been implemented for this issue but we continue to experience latency in some regions as the backlog of executions continues to clear. We have increased resources to process the backlog as soon as possible. We apologize for the inconvenience caused. We will provide an update once the backlog has completely cleared.
- monitoring Dec 10, 2025, 11:13 PM UTC
A fix has been implemented for this issue but we continue to experience latency in some regions as the backlog of executions continues to clear. We have increased resources to process the backlog as soon as possible. We apologize for the inconvenience caused. We will provide an update once the backlog has completely cleared.
- monitoring Dec 11, 2025, 05:21 PM UTC
Backlog has been cleared and normal service has resumed. We apologize for any inconvenience caused. Thanks for your patience.
- resolved Dec 11, 2025, 05:21 PM UTC
Backlog has been cleared and normal service has resumed. We apologize for any inconvenience caused. Thanks for your patience.