Trimble Connect incident

Trimble Connect Incident - Interruptions in File Uploads - September 30 2026, 20:39 UTC

Major Resolved View vendor source →

Trimble Connect experienced a major incident on September 30, 2026 affecting Get Viewpoints Information 2.1 and List Related Topics 3.0 and 1 more component, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2026, 08:39 PM UTC
Resolved
Sep 30, 2026, 10:47 PM UTC
Duration
2h 8m
Detected by Pingoru
Sep 30, 2026, 08:39 PM UTC

Affected components

Get Viewpoints Information 2.1List Related Topics 3.0Web AppPublic APIs (UK)Open 3D Model with Public LinkUser License InformationUser Sign in - Web AppUser InformationOpen 3D ModelOverall Region Health

Update timeline

  1. monitoring Sep 30, 2026, 08:39 PM UTC

    We are seeing disruptions relating to file uploads and are currently investigating the issue.

  2. investigating Sep 30, 2026, 08:39 PM UTC

    We are seeing disruptions relating to file uploads and are currently investigating the issue.

  3. monitoring Sep 30, 2026, 09:17 PM UTC

    We have identified the cause of the issue and are remediating now. We apologize for the inconvenience this has caused

  4. investigating Sep 30, 2026, 09:17 PM UTC

    We have identified the cause of the issue and are remediating now. We apologize for the inconvenience this has caused

  5. monitoring Sep 30, 2026, 09:51 PM UTC

    Trimble Connect team continue to investigate and are working towards a resolution. We apologize for the inconvenience this has caused.

  6. investigating Sep 30, 2026, 09:51 PM UTC

    Trimble Connect team continue to investigate and are working towards a resolution. We apologize for the inconvenience this has caused.

  7. monitoring Sep 30, 2026, 10:27 PM UTC

    Trimble Connect team continue to investigate and are working towards a resolution as soon as possible. We apologize for the inconvenience this has caused.

  8. investigating Sep 30, 2026, 10:27 PM UTC

    Trimble Connect team continue to investigate and are working towards a resolution as soon as possible. We apologize for the inconvenience this has caused.

  9. monitoring Sep 30, 2026, 10:42 PM UTC

    We are implementing and validating a fix. We expect service to restore imminently in the North America region. We are continuing to deploy additional fixes for other regions.

  10. investigating Sep 30, 2026, 10:42 PM UTC

    We are implementing and validating a fix. We expect service to restore imminently in the North America region. We are continuing to deploy additional fixes for other regions.

  11. monitoring Sep 30, 2026, 10:47 PM UTC

    Service has now been fully restored to all regions. Please accept our apologies for the inconvenience this caused.

  12. resolved Sep 30, 2026, 10:47 PM UTC

    Service has now been fully restored to all regions. Please accept our apologies for the inconvenience this caused.