Tray.io experienced a major incident on August 5, 2024 affecting CSV Editor, lasting 1h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 05, 2024, 12:39 PM UTC
We are currently investigating an issue which is causing unexpected behaviours with CSV editor connector across all our regions. If you have any questions or concerns, please feel free to reach out to [email protected].
- identified Aug 05, 2024, 01:46 PM UTC
The issue has been identified and we are currently working on a fix to resolve this issue. We are very sorry for any inconvenience this incident may cause.
- monitoring Aug 05, 2024, 02:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 05, 2024, 02:14 PM UTC
This incident has been resolved. We apologise for any inconvenience this incident may have caused. If you have any questions or concerns, please feel free to reach out to [email protected]. Thank you for your patience and understanding.