Travis CI experienced a major incident on September 24, 2020 affecting Linux and Windows Builds, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 24, 2020, 09:12 AM UTC
We are investigating the root cause behind why builds are not triggered for travis-ci.com
- identified Sep 24, 2020, 09:41 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 24, 2020, 09:41 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 24, 2020, 10:14 AM UTC
This incident has been resolved.
- postmortem Oct 01, 2020, 01:18 PM UTC
We are extremely sorry about the outage on this incident and we would like to share some action that has been taken; * Issue reported date: The issue has been reported on 24.09.2020 09:12 UTC. * Issue: **Unstable VCS service, high memory usage** * Reason: Issue in Bitbucket implementation, infinity loop when a user has been suspended or without permissions to the repository * Solution: Check suspended flag before API calls, infinite loop retries removed. * Fixed time: 24.09.2020 10:14 UTC * Action required from users: None * Issue status: Fixed Thank you for your understanding.