Traveling Mailbox incident

Investigating a Service Outage with the Online Mailbox System

Major Resolved View vendor source →

Traveling Mailbox experienced a major incident on February 6, 2018, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2018, 08:30 PM UTC
Resolved
Feb 06, 2018, 10:53 PM UTC
Duration
2h 23m
Detected by Pingoru
Feb 06, 2018, 08:30 PM UTC

Update timeline

  1. investigating Feb 06, 2018, 08:30 PM UTC

    We are currently investigating an outage with the Online Mailbox System. Customers may not be able to access their mailboxes at this time. Our IT Developers were issuing an update during this so they are working on this at this time. Updates will be provided as we get them.

  2. investigating Feb 06, 2018, 09:11 PM UTC

    We are still Investigating. We apologize for the inconvenience.

  3. investigating Feb 06, 2018, 10:10 PM UTC

    The online mailbox system is stabilizing. We are adjusting some code and systems to clear things up. More updates to come.

  4. identified Feb 06, 2018, 10:31 PM UTC

    The issue has been Identified and fixes put in place.

  5. monitoring Feb 06, 2018, 10:31 PM UTC

    We are now monitoring this situation as processing now resumes.

  6. resolved Feb 06, 2018, 10:53 PM UTC

    This issue has now been resolved. We do apologize for the inconvenience.