Traveling Mailbox incident

Issue with Third Party Vendor

Minor Resolved View vendor source →

Traveling Mailbox experienced a minor incident on July 17, 2020 affecting Online Mailbox Portal and TMB Main Website, lasting 13h 51m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2020, 09:24 PM UTC
Resolved
Jul 18, 2020, 11:16 AM UTC
Duration
13h 51m
Detected by Pingoru
Jul 17, 2020, 09:24 PM UTC

Affected components

Online Mailbox PortalTMB Main Website

Update timeline

  1. identified Jul 17, 2020, 09:24 PM UTC

    Due to an issue with a Third Party Vendor, Traveling Mailbox websites may be unreachable. We are currently investigating.

  2. monitoring Jul 17, 2020, 09:37 PM UTC

    Services are returning to normal. We will continue to monitor.

  3. resolved Jul 18, 2020, 11:16 AM UTC

    This incident has been resolved. The Vendor is a core third party service that services Traveling Mailbox. The outage was caused by a configuration error that caused a core network router to get overwhelmed. This issue has been confirmed fixed by the vendor. Thank you for your patience and we apologize for the inconvenience.