Traveling Mailbox incident

Issues with SMS Messages for 2FA

Minor Resolved View vendor source →

Traveling Mailbox experienced a minor incident on January 11, 2022 affecting Online Mailbox Portal, lasting 4h 32m. The incident has been resolved; the full update timeline is below.

Started
Jan 11, 2022, 10:33 PM UTC
Resolved
Jan 12, 2022, 03:05 AM UTC
Duration
4h 32m
Detected by Pingoru
Jan 11, 2022, 10:33 PM UTC

Affected components

Online Mailbox Portal

Update timeline

  1. identified Jan 11, 2022, 10:33 PM UTC

    Our vendor who sends our SMS Text Messages for 2FA has identified an issue on their end that is effecting Outbound SMS Messages. We are investigating.

  2. identified Jan 11, 2022, 10:46 PM UTC

    SMS Texts should come through but they appear to be delayed by about 10-15 minutes. We are continuing to investigate.

  3. resolved Jan 12, 2022, 03:05 AM UTC

    This incident has been resolved.