Transfix experienced a critical incident on September 19, 2022 affecting Web App and Web Application, lasting 4h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 19, 2022, 11:37 AM UTC
Any page containing a map will cause the user to be logged out. We are currently investigating this issue.
- identified Sep 19, 2022, 12:37 PM UTC
The issue has been identified as being a downstream effect of failures from our maps and geocoding provider. We have updated the Frontend Application to bypass map loading so it is now operational but most maps will fail. Geocoding occurs in shipment and facility creation and continues to fail.
- monitoring Sep 19, 2022, 02:25 PM UTC
We believe all map and geocoding services are now restored and will continue to monitor.
- monitoring Sep 19, 2022, 02:36 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 19, 2022, 04:07 PM UTC
This incident has been resolved. Thank you for your patience.