Transfeera incident

Instabilidade no processamento de Pix CashOut

Critical Resolved View vendor source →

Transfeera experienced a critical incident on January 27, 2025 affecting Pix Payout and Pix Payin, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2025, 01:42 PM UTC
Resolved
Jan 27, 2025, 02:58 PM UTC
Duration
1h 15m
Detected by Pingoru
Jan 27, 2025, 01:42 PM UTC

Affected components

Pix PayoutPix Payin

Update timeline

  1. investigating Jan 27, 2025, 01:42 PM UTC

    Identificamos um atraso no retorno de pagamentos Pix. Os pagamentos estão sendo liquidados de forma normal. Estamos trabalhando para normalizar o tempo. Nos desculpamos pela inconveniência.

  2. identified Jan 27, 2025, 01:50 PM UTC

    Atrasos no nosso provedor de acesso direto ao Pix estão atrasando a liquidação dos payouts e recebimentos de payin. Estamos acompanhando para normalizar o problema.

  3. monitoring Jan 27, 2025, 02:24 PM UTC

    Voltamos a receber os Payins e estamos reprocessando os payouts que foram impactados pela instabilidade.

  4. resolved Jan 27, 2025, 02:58 PM UTC

    This incident has been resolved.