Trakstar incident

System issues - PDF exports for reviews missing content

Major Resolved View vendor source →

Trakstar experienced a major incident on November 25, 2024 affecting Trakstar Perform (Application), lasting 7h 5m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2024, 02:59 PM UTC
Resolved
Nov 25, 2024, 10:04 PM UTC
Duration
7h 5m
Detected by Pingoru
Nov 25, 2024, 02:59 PM UTC

Affected components

Trakstar Perform (Application)

Update timeline

  1. investigating Nov 25, 2024, 02:59 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 25, 2024, 06:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. identified Nov 25, 2024, 07:17 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 25, 2024, 09:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 25, 2024, 10:04 PM UTC

    This incident has been resolved.