TrackJS experienced a major incident on January 8, 2018, lasting 17h 4m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 08, 2018, 08:00 PM UTC
We are seeing additional network instability and high packet loss. We are investigating.
- identified Jan 08, 2018, 11:32 PM UTC
We're still seeing intermittent high pings to several instances. At this time customer impact should be minimal.
- monitoring Jan 09, 2018, 03:08 AM UTC
We are continuing to monitor the network. For now things are fine, but given the previous instability today we are not calling the all-clear yet.
- resolved Jan 09, 2018, 01:04 PM UTC
Overnight the network timings were good. We will continue to monitor but for now everything is back to normal.