Touchpoint experienced a minor incident on February 28, 2017, lasting 6h 4m. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring Feb 28, 2017, 06:26 PM UTC
Amazon's S3 hosting service is currently down. All apps will continue to function normally, but images that have not already been downloaded to the app will not be available until S3 is back up and running. Again, all data and functionality will continue normally.
- monitoring Feb 28, 2017, 08:23 PM UTC
We continue to monitor Amazon's progress ... please see https://status.aws.amazon.com for more information.
- monitoring Feb 28, 2017, 08:46 PM UTC
We are seeing signs of recovery from Amazon, though they are displaying that they are still working on the problem.
- monitoring Feb 28, 2017, 08:57 PM UTC
Here is an Amazon update at 12:52 PM PST: We are seeing recovery for S3 object retrievals, listing and deletions. We continue to work on recovery for adding new objects to S3 and expect to start seeing improved error rates within the hour.
- resolved Mar 01, 2017, 12:30 AM UTC
Amazon has given the all clear. Again, apologies to our clients for the trouble.