Touchpoint incident

Survey reports, iPad Panel management is functioning intermittently

Minor Resolved View vendor source →

Touchpoint experienced a minor incident on January 26, 2017, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
Jan 26, 2017, 09:31 PM UTC
Resolved
Jan 26, 2017, 10:37 PM UTC
Duration
1h 5m
Detected by Pingoru
Jan 26, 2017, 09:31 PM UTC

Update timeline

  1. investigating Jan 26, 2017, 09:31 PM UTC

    We are experience some issues loading JavaScript files which is interfering with survey reports, iPad Panel management, and feature design. We are working quickly to resolve.

  2. investigating Jan 26, 2017, 09:52 PM UTC

    We are moving the dashboard CMS to maintenance mode to resolve the problem. The mobile apps will continue functioning with no problem.

  3. resolved Jan 26, 2017, 10:37 PM UTC

    Thank you for your patience. The CMS is back and files are loading properly.