Torii incident

Background jobs didn’t run for a few minutes

Major Resolved View vendor source →

Torii experienced a major incident on December 19, 2024 affecting Application Console, lasting 2h 22m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2024, 10:33 AM UTC
Resolved
Dec 19, 2024, 12:56 PM UTC
Duration
2h 22m
Detected by Pingoru
Dec 19, 2024, 10:33 AM UTC

Affected components

Application Console

Update timeline

  1. identified Dec 19, 2024, 10:33 AM UTC

    Background workflows experienced a disruption and did not run between 9:42 AM and 10:07 AM UTC. Our team is actively investigating the issue and working on a resolution. We appreciate your patience and will provide updates as soon as more information becomes available.

  2. resolved Dec 19, 2024, 12:56 PM UTC

    The issue was caused by a problem in our backend servers. We have identified and resolved the problem, and after thorough monitoring, all systems are functioning as expected.